Delivery and pickup
You can have your order delivered within Melbourne and some surrounding areas, or pick it up free from a collection point. Checkout shows which options are available for the products in your cart and your address, and the exact delivery fee before you pay.
Where we deliver
We deliver to much of metropolitan Melbourne and some surrounding areas. Enter your postcode on a product page or at checkout to see whether we deliver to you and what it costs.
Delivery is not currently available interstate or to most of regional Victoria. If we don’t deliver to your postcode, you can still pick up from a collection point, or contact us and we will let you know whether we can arrange delivery.
Delivery fees
Delivery fees include GST. The fee depends on your postcode and the products in your order:
- Area fee: $20, $25 or $30, depending on your area. It is charged once per order.
- Sunstar flooring: orders that include Sunstar flooring have a $165 delivery fee, which includes the area fee.
- Bulk building and garden supplies from Alexanders (such as sand, soil, aggregate and mulch): $85, $105 or $135 in total, depending on your area, which includes the area fee.
If an order includes both Sunstar flooring and Alexanders bulk supplies, the area fee is charged once and the extra amounts for both are added. Checkout always shows the total delivery fee before you pay.
Delivery times
We deliver Monday to Saturday. We do not deliver on Sundays or public holidays. At checkout you choose a delivery date and a one-hour delivery window; the earliest window is at least 3 hours after you order.
Alexanders bulk supplies have their own delivery area and times. They need at least 8 hours’ notice and are delivered on weekdays and Saturday mornings; checkout shows the dates and times available for your address.
Please make sure someone is available to receive the delivery, or leave clear instructions in the order notes. If we need to change your delivery time, we will contact you to arrange another time.
Pick up from a collection point
Pickup is free. Each product page shows where your order is collected from and when it will be ready. During opening hours, orders are usually ready about an hour after you order; orders placed after hours are usually ready about an hour after the collection point next opens. You choose a pickup time at checkout, and the collection address is shown on your order confirmation and in your account.
If your order includes products from more than one supplier, they may be collected from different collection points. Checkout shows each one.
Some products, such as large sheets, doors, framing timber and some bagged adhesives and levellers, are pickup only. For these, the product page shows pickup as the only option. If you need one of them delivered, contact us and we will see what we can arrange.
Stock and delays
If an item in your order is unavailable or delayed, we will contact you to let you know your options.
Price match and delivery
Our price match guarantee compares product prices only. Delivery is charged at the rates above and is not part of a price match.
Questions
If you have a question about delivery or pickup, call us on (03) 9221 6222 or contact us.