Refunds and Returns Policy

Returns for Defective or Damaged Products

If you receive a product that is defective or damaged, you may return it within 7 days of delivery for an exchange or refund. Please contact us at [email protected] with your order number and a description of the issue. We will provide you with return instructions and a return authorisation.

Non-Defective Products

For non-defective products, we offer a credit note exchange within 7 days of purchase. A valid receipt or proof of purchase must be provided. Credit notes are valid for 3 years and must be redeemed in a single transaction.

Online Orders — Out of Stock Items

If a product purchased online is not in stock, we will offer a full refund to your original payment method or an exchange for an alternative product.

How to Initiate a Return

To arrange a return, please email us at [email protected] with:

Your order number or receipt
The product(s) you wish to return
The reason for your return

Our team will respond within 2 business days with return instructions.

Refund Processing

Refunds for defective products will be processed to your original payment method within 5–10 business days of receiving the returned item. If you have not received your refund after this period, please check with your bank or credit card provider before contacting us.

Return Shipping

Return shipping costs for defective or damaged products will be covered by Multifors. For all other returns, the customer is responsible for return shipping costs.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.